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Talton Lodge, Newbold on Stour Stratford-Upon-Avon

CV37 8UB

TEL: 07962273417

E-MAIL: info@taltonlodge.co.uk

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Talton House & Talton Lodge
Venue and Accommodation
Terms and Conditions for Groups and individuals

​GDPR

General Data Protection Regulation 2016. Implementation 2018

Please see our privacy policy for full details on our compliance with GDPR and how it affects You.

 

Definitions
  • 'Guest' means anyone staying at or visiting Talton House or Talton Lodge

  •  ‘Talton’ or ‘TH’ or ‘TL’means Talton House or Talton Lodge which offers catering, accommodation, functions, conferences, activities and other services as set out in the https://www.taltonlodge.com/ website.

  • ‘You’, ‘Your’: refers to anyone who is considering using the services offered by TH

  • ‘We’, ‘us’ or ‘our’ means the staff and partners working for TH.

Booking, numbers, payments

Before you pay your deposit, it is very important that you read all these terms and conditions. Your booking is confirmed once we acknowledge receipt of your deposit.  Your deposit is a reservation and a damage deposit.  For that reason we do not refund it until 10 days AFTER your event so that we can assess if there is any damage, extra cleaning, rubbish handling, or other reasonable costs we need to recoup, or other outstanding money owed by you to us for our services, our suppliers' services or any other local suppliers' services with whom you sought credit during your stay.  Please also see the cancellation terms below.

Once your booking is confirmed, we will endeavour to honour the quoted prices.  In the event of unforeseen external events that impact our costs, such as a raise in VAT rates, we reserve the right to alter prices up to 2 months before your event.

Apart from for Weddings or Large Events for which additional terms are covered in a separate paragraph below, full payment for your accommodation is due 2 months before arrival. at which time you need to confirm your final numbers. Maximum staying guests at TH is 23 and 28 at TL.  If your extra guests (ie, those above the minimum for each venue) reduce in numbers less than 14 days before your arrival we reserve the right to charge for the original number you booked in.

You must seek permission for any daytime only guests you are planning to have (max 10) for whom we may charge a reasonable additional day rate.

Business delegate rates – When we have quoted a day delegate rate, if numbers decrease from when you have booked, we reserve the right to raise the per person rate.

Extra Payments – If you have arranged for us to provide catering, drinks, or activities, payment for any of those is due 2 weeks before arrival.

 

Cancellation
  • If you wish to change or cancel Your booking in whole or in part after You have booked it with us you must inform us in writing.

  • Any money you have paid in advance and in relation to your booking is not refundable if you subsequently decide to cancel

  • If you decide to change your reservation to an alternative available date then it is at the discretion of TH whether to charge you a deposit for the new reservation.

  • If You, the Client cancels in whole or in part a reservation less than 12 months in advance, Talton reserves the right to claim the following sums that may not yet have paid by you, but shall take into account any booking obtained for the same dates from a third party:

    • Cancellation between 6 and 12 months in advance - 10% of the total anticipated charges.

    • Cancellation between 3 and 6 months in advance - 30% of the total anticipated charges.

    • Cancellation between 31 days and 3 months - 50% of the total anticipated charges.

    • Cancellation between arrival and 30 days in advance - 100% of the total anticipated charges.

If We Change Or Cancel The Booking:

In the unlikely event that we have to change or cancel the booking for our own convenience then a full and prompt refund will be made unless TH can secure you an alternative date that suits you. Our liability will be limited to the rooms booked and the venue fee and we will not be responsible for any indirect losses incurred.

  • TH/TL reserves the right to cancel events under the following circumstances;

    • There is severe flooding, inhibiting access to the venue site

    • Agricultural disease prevents legal access to the TH venue site

    • A key member of staff dies or is struck by critical illness

    • Any other reasonable and grave unforeseen circumstance.

  • TH/TL will always endeavour to give the maximum possible notice of the above cancellation circumstances. 

  • In the event of cancellation due to the above listed and other reasonable circumstances, any advance fees and deposits are not necessarily refundable.

  • However TH will always do whatever possible to rearrange bookings for an alternative mutually convenient, available date (IE a date when TH does not have an existing booking). TH will not charge you additional advance fees or deposits for the replacement event date.

Unreasonable Behaviour:

If the behaviour of any member of your party is likely to cause danger, offence, damage or distress to others, we reserve the right to cancel or terminate your stay. If this happens our responsibility to you will cease and we will not consider any refunds whatsoever.

 

Guidelines to follow during your stay

Our invitation to treat Talton like your own home extends to taking care of it in the same way:

  • Please leave the house, garden, barn and Kitchen Garden as far as possible as you found them, we will deduct from your deposit if you have left an unreasonable mess.  This includes leaving excessive waste and not sorting your rubbish, please see our guest tips which we send when you book and/or before your accommodation invoice is due.

  • If there is significant damage to anything we will deduct the cost from your deposit to make good or replace breakages.

  • We will not deduct anything from your deposit for minor damage, for example if you break a glass or cup or have any other minor accidents, so long as you let us know so that we can replace or repair the item in question for the use or enjoyment of future guests. 

  • Please ask if you want to move any furniture (except outdoor furniture).

  • You must not erect any tents without prior arrangement.

  • Hazardous or dangerous items may not be brought to Talton without prior written permission.

  • Guests are advised that our broadband service and computer facilities are made available on the strict understanding that You are responsible for compliance with any licensing conditions in relation to the use of such facilities. Guests will indemnify Us against all costs, claims, damages, liabilities or expenses incurred by Us as a result of any use of the broadband facilities by the Client or guests including corruption or other damage to our hardware and/or licensed software of any breach of any third party rights arising from Guests' use of the computer or broadband facilities.

  • Group leaders are responsible for all their guests’ behaviour and must make sure they comply with all our terms, do not act in an improper or disorderly way, leave promptly at the appropriate time, comply with all guidelines concerning licensing, fire, health and safety, and respond to reasonable requests by staff. 

  • We will respect your privacy as requested by You, but we do have access to the house, gardens, barn and Kitchen Garden at all times. 

  • No smoking is allowed in bedrooms and indoor public areas

  • Obviously no recreational drugs are allowed anywhere at Talton Lodge and House, if we find any evidence of them, we will deduct from your deposit.

Firewood
  • We provide You with a small amount of chopped and seasoned wood next to the fire-place or wood-burning stoves inside the accommodation you have rented.

  • Do not help yourself from wood stores around Talton Lodge or Talton House as this is for future guests, you will need to bring extra wood to keep your fires going.

  • Do not burn any wood that We have provided on a campfire (not usually allowed, please ask). It is only for use in woodburners and fireplaces provided.

  • You can burn seasoned wood that you have brought only in campfire areas, woodburners and fireplaces provided.

Fire instructions:
  • Please read the fire instructions and regulations written by TH/TL before you use or light any fires whatsoever at TH/TL.  The instructions are designed to keep you and your belongings safe so it makes sense to follow them carefully.

  • You can have fires in the allocated spaces only

  • You are responsible for accidental fire damage to people and possessions caused by your own negligence or your failure to follow the fire regulations and instructions provided by TH/TL.

Music and Noise
  • No amplified music is allowed.

  • All music must be inaudible outside by 10.30pm on weekdays and Sundays and by 11.30pm on Friday and Saturday

  • You must not make a noise that is likely to disturb neighbours and local residents.

 

Weddings and large events for over 60 for which we charge a venue fee  

This section of the Ts& Cs applies to weddings and large events and is in addition to all other terms and conditions in this document.  For weddings and large events, the bullet points below take precedence over any contradictory sections of the Terms and Conditions, especially with regard to payments, tidying up, music and noise.

  • Part payment of the venue fee (£1500) is due 9 months before your event

  • The remainder of the venue fee is due 3 months before your event

  • 50% of the final bill (which includes accommodation, food, bar charges, other extras) is due 1 month prior to the event, with the remainder 2 weeks before.

  • Any other charges not yet invoiced by us or paid for by you, may be deducted from the deposit.

  • Talton staff will leave the Garden room bar, kitchen and House reception areas tidy on the day of your event after guests have moved over to the Lodge.  They will also clear up the giant tipi, pavilion bar, and Kitchen Garden the morning after the wedding.  After this you will need to do any additional washing up/tidying if you reuse these areas.  All other areas to be left as per the above terms.

  • We do not formally offer a wedding planning service.  Therefore, although we will gladly offer you lots of help to plan and organise your event out of good will, we cannot take any responsibility for any aspect of your event other than the accommodation, venue facilities, and the catering service we have undertaken to carry out for you.  We recommend you organise your own insurance if you want to insure against any unforeseen events impacting on your event.

  • The payment of the venue fee allows you to erect other sleeping tents (if you secure permission in advance from us) and play amplified music.  According to our existing entertainment licence, all amplified music must be turned off by 11pm Sunday to Thursday, and 12am on Fridays and Saturdays.  During the day music must be low level.  If for whatever reason our entertainment licencing hours change by order of the Local Authority, the Police or other official body you must agree to comply with the changes.  Failure to do so will result in our cutting power to the music.

  • We will endeavour to make a bonfire for your event.   We are solely responsible for the creating, lighting and oversight of the bonfire.  Your guests are not allowed to add any wood to the bonfire.  If they do, you become responsible for any resulting fire related risks or effects and we also reserve the right to withhold some or all of the deposit.  In the event of excessive rain, or dangerously dry conditions, bonfires may not be possible.

Activities:
  • TH & TL can help arrange a variety of activities for groups of guests to take part in during their stay.  We will recommend instructors who we believe are covered by the appropriate insurance and have instructor qualifications but you must check their qualifications and insurance yourselves prior to taking part in activities under their supervision.  TH/TL also have public liability insurance to cover activities that take place at Talton except Canoeing which guests must undertake at their own risk knowing that only their own travel insurance may cover any misadventure or accident.

  • If you choose to take part in any activity at Talton House, you do so at your own risk.

Dogs:
  • TH and TL do not allow dogs, except working/therapy dogs by prior arrangement.

Children:

We love to have children to stay here however there are hazards associated with an outdoor venue that it is your responsibility to warn children about:

  • The stream and the higher platforms

  • Bare footed wandering can be dangerous due to the potential for broken glass and poultry poo.

  • They must be discouraged from picking excessive amounts of fruit, especially when fruit is not yet ripe.

  • Children are not allowed behind the bar

  • Please do not let children chase chickens, sheep, etc. as the animals do not like it.

 

Download a copy of the terms and conditions.

Contact us on 07962 273417 or email us at info@taltonlodge.co.uk

 

Terms and Conditions.